Common Shipping Questions
FAQ
Shipping
We charge a flat rate of $35 Per Window.
Includes Packing Material Cost and Shipping Cost.
Yes! You can choose Pick-Up at Our Warehouse in Woodland Park, New Jersey.
Pick-Up Address:
256 Bergen Blvd. Suite 104
Woodland Park, NJ, 07424
More Information
We use UPS as our Primary Carrier.
Yes, you will receive tracking information with live updates of when your package will arrive.
Please email us at support@custombasementwindows.com and one of our customer service associates with assist you.
No, we do not allow returns since these are custom made products. All windows are made for each order.
Production Time
Lead-Time is 4-8 Weeks.